Our client has been operating as one of the global market leaders in the areas of network infrastructure and IT security for more than 15 years. Through continuous innovation and the active promotion of technological progress, the company is constantly growing and can thus maintain its leadership role. Become a part of it and support the further development of digital growth markets in a highly specialized IT segment.
TASK FOCUS:
- Processing technical fault reports from our customers by telephone, email and ticket.
- Monitoring and error diagnosis within the framework of the SLAs.
- Installation, setup and configuration of products and solutions.
- Collaboration with other departments, including development, product management and sales.
- Analysis and documentation of customer service requirements.
YOUR PROFILE:
- Completed studies related to IT or comparable training in the IT sector.
- In-depth knowledge of dealing with common network elements, including LAN, WAN, VPN, SSL, switches, routers, etc.
- Customer and service-oriented way of working.
- Strong team and communication skills, willingness to learn and an independent way of working.
- Willingness to occasionally install system solutions at the customer’s site.
- Fluent German (C1) and English (B2/C1) skills, both spoken and written.
THIS IS WHAT YOU ARE OFFERED:
- A permanent employment contract with performance-related remuneration including additional benefits.
- Flexible working hours with the option of home office.
- 30 days vacation, company pension plan, job bike and childcare allowance.
- Coaching and further training opportunities based on individual coordination.
- Numerous other benefits, such as team events, health management and sporting events.
- Attractive bonus system.
